Flying Thai Airways has long been a “hidden gem” for savvy travelers, offering a premium experience that often punches above its weight. On a recent 11.5-hour long-haul flight from Bangkok (BKK) to Milan (MXP) aboard a Boeing 787 Dreamliner, the airline proved that while its technology might be aging, its service and culinary offerings remain world-class.
The Value Proposition: Maximizing Miles
One of the most effective ways to experience Thai Airways is through strategic award booking. By redeeming 87,500 Air Canada Aeroplan points (plus $138 in taxes), it is possible to book a multi-leg journey from Asia to the US via Europe.
Pro Tip: Using Aeroplan for these routes is incredibly efficient because adding a European stopover costs only an additional 5,000 points, effectively turning one long trip into two separate journeys for a minimal fee.
The Cabin: A Classic, If Dated, Setup
The Boeing 787-9 features a 1-2-1 reverse herringbone configuration with 30 business class seats. While the “hard product”—the physical seat—is functional, it lacks the cutting-edge features seen in newer cabins.
- The Seat: The Safran Cirrus seats provide a reliable lie-flat experience. However, they lack modern conveniences like USB-C ports or wireless charging, relying instead on standard USB-A and AC outlets.
- Privacy & Space: The seats are excellent for solo travelers seeking direct aisle or window access. For couples, the center seats offer proximity, though you must lean forward to converse comfortably.
- The “Dreamliner” Advantage: A standout feature is the inclusion of individual air nozzles at each seat, a rarity on many non-US wide-body aircraft that allows for personalized climate control.
Dining: A Culinary Highlight
If the hardware is average, the “soft product”—the food and service—is exceptional. Thai Airways distinguishes itself by offering high-end ingredients that many competitors reserve for First Class.
- The Appetizer: The service included caviar paired with poached tiger prawns and Hokkaido scallops, a luxury touch rarely seen in standard business class.
- Main Course: The Thai-inspired menu, such as the tiger prawns in red curry with pineapple, proved both flavorful and well-presented.
- The Service: The crew’s hospitality was the flight’s defining feature. From serving pre-departure champagne in glass flutes to proactively offering cheese courses, the service felt warm and attentive rather than transactional.
Connectivity and Amenities
For those needing to stay productive, the inflight Wi-Fi (via Panasonic) offers decent speeds, though it doesn’t quite reach the lightning-fast levels of newer satellite providers like Starlink. Business class passengers receive one hour of free Wi-Fi, with unlimited messaging available for all.
Key Amenities Provided:
– Sleep Kit: Plush pillows, substantial blankets, and even mattress pads (available in overhead bins).
– Tech: High-quality noise-canceling headphones (essential, as there is no Bluetooth support).
– Hygiene: A colorful amenity kit featuring products from Sirivannavari Maison and well-maintained, clean lavatories.
The Verdict
Thai Airways is currently in a transitional phase. The Boeing 787’s business class offers a reliable, comfortable, and—most importantly—delicious experience that is hard to beat for the price point.
While the seat technology and entertainment systems are “middle of the pack,” the stellar service and premium dining elevate the journey. As the airline prepares to roll out a new business class product, this current offering remains a highly recommended choice for travelers who value hospitality and fine dining over high-tech gadgets.
Summary: Thai Airways delivers a top-tier culinary and service experience on a standard, slightly dated hardware platform, making it an excellent value for award travelers.
