Malaysia Airlines offers a business class experience on its Boeing 737-800 fleet that is functional and friendly, but doesn’t stand out among regional competitors. A recent flight from Kuala Lumpur to Ho Chi Minh City illustrates a solid, though unremarkable, product best suited for shorter routes.
Seating and Comfort
The 737 business class cabin features 12 seats arranged in a 2-2 configuration across three rows. These seats offer 39 inches of pitch, leg rests, and both USB-A/C and AC power outlets. While not a flat-bed option, the recliners are comfortable enough for shorter flights, though travelers on longer routes may find them lacking compared to the lie-flat options offered by other Asian airlines.
In-Flight Entertainment and Connectivity
Entertainment options are limited. The 737-800s lack seatback screens and Wi-Fi, relying instead on streaming entertainment accessed via personal devices. The newer 737 MAX variants do offer Wi-Fi, but the older models do not. The airline provides device holders for convenience, but the absence of dedicated screens is a clear drawback for extended journeys.
Service and Dining
Malaysia Airlines’ cabin crew provides attentive service. On this flight, flight attendants were friendly and remembered passengers’ names, a small but welcome touch. Meals are served from a menu with three options, including local specialties like nasi lemak. The food quality is above average for a short-haul business class experience.
However, beverage service is restricted by a no-alcohol policy on regional flights, and hot drinks are unavailable when the seatbelt sign is illuminated. The latter can be frustrating, as the sign may remain on even during smooth portions of the flight due to lingering turbulence warnings from the cockpit.
Overall Experience
Malaysia Airlines’ 737 business class provides a perfectly adequate experience for short hops. The seating is comfortable, service is friendly, and meals are satisfactory. However, it lacks the premium features (such as flat beds and in-flight Wi-Fi) that position it competitively against other airlines in the region.
For connecting flights or quick trips, this business class cabin is a good option. However, for longer routes, passengers may prefer to seek alternatives with more modern amenities.
